Terms of Service
These Terms of Service ("Terms") govern your access to and use of ConnectWatch ("Service"), operated by GreenShare Technologies ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.
1. The Service
ConnectWatch is a SaaS infrastructure monitoring platform that performs synthetic checks (SSH, SFTP, filesystem, HTTPS, S3, webhook, and similar connectors) against environments you configure, and reports status, latency, security posture (e.g. TLS/SSH cipher strength), and related metrics.
2. Accounts
- You must register with a valid business email address.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
- You must notify us promptly of any unauthorized use of your account.
3. Credentials You Provide
To monitor your infrastructure, you may provide credentials such as SSH private keys, passwords, or cloud access keys ("Connector Credentials"). You represent that you are authorized to provide such credentials and to permit ConnectWatch to connect to the associated systems for monitoring purposes only.
Connector Credentials are encrypted at rest using per-tenant AES-256-GCM encryption keys and are used solely to perform the monitoring checks you configure.
4. Subscriptions, Billing & Credits
- Paid plans are billed monthly in advance via Stripe. Prices are shown in USD and may be updated with prior notice.
- On-demand tests (e.g. large file throughput tests) are billed against a prepaid credit balance, which you may top up at any time via credit packs.
- Overage charges (e.g. additional monitored environments beyond your plan limit) are billed at the rates shown on the Subscription page and charged on your next invoice.
- You can upgrade, downgrade, or cancel your subscription at any time from the portal. Downgrades and cancellations take effect at the end of the current billing period unless otherwise stated.
5. Refunds & Cancellations
See our Refund & Cancellation Policy for details on subscription cancellations, prorations, and credit refunds.
6. Acceptable Use
You agree not to use the Service to:
- Monitor or probe systems you are not authorized to access;
- Interfere with or disrupt the integrity or performance of the Service;
- Attempt to gain unauthorized access to the Service or its related systems;
- Use the Service for any unlawful purpose.
We reserve the right to suspend accounts that violate this section, with notice where practicable.
7. Service Availability
We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated via the status page where possible. The Service is provided "as is" without warranties of any kind, express or implied.
8. Limitation of Liability
To the maximum extent permitted by law, GreenShare Technologies shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits, arising from your use of the Service. Our total liability for any claim shall not exceed the amount paid by you for the Service in the 3 months preceding the claim.
9. Data Retention
Probe results and audit logs are retained for 90 days by default and then automatically purged. Account and configuration data is retained for as long as your account is active.
10. Termination
You may close your account at any time from the portal. We may suspend or terminate accounts for non-payment, abuse, or violation of these Terms, with notice where practicable. Upon termination, your data will be deleted in accordance with our Privacy Policy.
11. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via email or an in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
12. Contact
Questions about these Terms? Email support@connectwatch.app.